Shipping Policy

Shipping Policy

Distortion Forge

Last updated: January 5, 2026

Why does it take so long for my product to ship?

Why does it take so long for my product to ship?

Our plushies are shipped by hand, so it may take a bit of time for our employees to arrive at an available mailer distributor. Since we have to make thousands of plushies, they can take up to 90 days to cook up! Thank you for your patience while we get your product ready. Meanwhile, limited quantity and ‘ready-to-ship’ products will be shipped out 2-4 days after ordering!

When will my order ship?

When will my order ship?

For our available products, orders will ship within 2-4 business days after payment is received. You will receive an email when this occurs. Shipping typically takes 7-15 business days depending on your country and city of origin.

Are there additional costs upon delivery (customs, duties, taxes)?

Are there additional costs upon delivery (customs, duties, taxes)?

Unfortunately, we cannot take responsibility for additional charges imposed by your government upon receiving any product. This is very much out of our control, and we are unable to foresee any of these costs. Please contact your local mailing service provider for specific details.

Can I cancel my order?

Can I cancel my order?

Please refer to our Returns and Refunds Policy.

What happens if my item arrives damaged?

What happens if my item arrives damaged?

Please send pictures of the damaged item and your order number to emilie@distortionforge.com and we will happily help you.

What is your website's currency?

What is your website's currency?

All prices on our website are in USD. You can still use an international card, the payment will then be drafted to its USD value.

Do you ship to my country? How much?

Do you ship to my country? How much?

Shipping costs depend on the product type and quantity in your cart. We currently only ship to the United States. To see shipping costs for your order, simply add items to your cart, click "Checkout", and enter your address. No commitment required—we won't charge you unless you're ready to buy.

Note: Due to global disruptions, delivery may be temporarily unavailable in some regions.

Questions should be sent to us at emilie@distortionforge.com

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©2026 Distortion Forge. ©2025 - 2026 Distortion Forge / Woe Is Us. TM, ® Distortion Forge.

Enter your email for exclusive updates, early access, and play testing. These slots are limited so sign up now and be the first to uncover what lurks beyond.

No spam. Just game updates, behind-the-scenes content, and early playtests.Unsubscribe at any time.

©2026 Distortion Forge. ©2025 - 2026 Distortion Forge / Woe Is Us. TM, ® Distortion Forge.

Enter your email for exclusive updates, early access, and play testing. These slots are limited so sign up now and be the first to uncover what lurks beyond.

No spam. Just game updates, behind-the-scenes content, and early playtests.Unsubscribe at any time.

©2026 Distortion Forge. ©2025 - 2026 Distortion Forge / Woe Is Us. TM, ® Distortion Forge.